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Complaints Procedure

Introduction

At Bee Compared, we strive to ensure that all our customers are satisfied with our products and services. However, we understand that sometimes things may not go as planned. If you are not entirely satisfied, we encourage you to let us know so we can address your concerns as promptly and effectively as possible.


How to Make a Complaint
We aim to make the process of making a complaint as simple as possible. You can lodge a complaint through any of the following methods:

  • Email: Send us an email at info@beecompared.com.

  • Phone: Call us at 020 3355 0277 during our business hours Monday-Friday, 9am-6pm.

  • Please provide as much detail as possible about your complaint, including your contact information, any relevant dates, and a description of your issue

Complaint Handling Process

  1. Acknowledgment: Upon receiving your complaint, we will acknowledge receipt within 3 business days.

  2. Assessment and Investigation: We will review your complaint and may contact you to further understand the issue or request additional information.

  3. Resolution: We aim to resolve complaints within 5 business days. If it takes longer, we will keep you informed about the progress.

  4. Final Response: We will inform you of the outcome of your complaint and any actions we have taken.

Escalation
If you are not satisfied with the initial resolution of your complaint, you may escalate the issue to a senior manager by contacting us through the same channels. If your complaint still cannot be resolved to your satisfaction, you can contact the Financial Ombudsman Service for further assistance.
Confidentiality
We treat all complaints confidentially. Your information will only be shared with the staff involved in resolving your complaint and will not be disclosed to any other party without your consent.
Feedback
We welcome your feedback on our complaints handling process. If you have suggestions on how we can improve, please let us know via info@beecompared.com.
Contact Us
If you need any assistance or have questions about how to lodge a complaint, please contact our team at 020 3355 0277.

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