Complaints Procedure
Introduction

Bee Compared Ltd is committed to providing a high standard of service. However, we recognise that sometimes things may not go as expected. If you are dissatisfied with any aspect of our service, we encourage you to contact us so we can investigate and resolve your concerns fairly, promptly, and in line with FCA requirements.

How to Make a Complaint

You can make a complaint using any of the following methods:

Email:
ehsan@beecompared.com

Telephone:
020 3355 0277 (Monday to Friday, 9am–6pm)

Post:
Bee Compared Ltd
[Same address as shown on the FCA Register]

Please provide as much information as possible, including your contact details, a description of your complaint, and any relevant dates or correspondence.

Complaint Handling Process

We will acknowledge receipt of your complaint promptly.

Your complaint will be investigated fairly and impartially.

We aim to resolve complaints as quickly as possible.

We will provide a final written response within 8 weeks of receiving your complaint.

If we are unable to provide a final response within this timeframe, we will explain the reason for the delay and inform you when you can expect a response.

Escalation and Financial Ombudsman Service

If you are not satisfied with our final response, or if we have not provided a final response within 8 weeks, you may be entitled to refer your complaint to the Financial Ombudsman Service (FOS), where applicable.

Financial Ombudsman Service
Website: www.financial-ombudsman.org.uk

Telephone: 0800 023 4567

The Financial Ombudsman Service is an independent body established to resolve disputes between customers and financial services firms.

Confidentiality

All complaints are handled confidentially. Information relating to complaints is shared only with staff involved in resolving the matter and is processed in accordance with data protection requirements.

Regulatory Compliance

Bee Compared Ltd handles complaints in accordance with the FCA’s Dispute Resolution (DISP) rules. Records of complaints are maintained and reviewed to support ongoing improvements in customer outcomes.